Shipping and Delivery | Sanggolcomfort
Shipping and Delivery
How We Process the Delivery of Your Item
Although we are based in the United Kingdom, we sell our goods to customers all over the world.
Your delivery cost is completely FREE anywhere! Duties and taxes may apply to European customers. We will process your order within 24 - 48 hours after your order has been placed.
Your item should arrive between 3-14 working days after your order has been processed. Please contact us at help@sanggolcomfort.com if your item has not arrived or if you have any concerns about your order. You may also contact us by replying to any order messages we have sent to you.
We will send you updates on your order. This is an automated service. Please contact us if you did not receive an update or for any other issue on the order. The contact is help@sanggolcomfort.com . You may also contact us by replying to any order messages we have sent to you.
When we deliver your order, if there is no one available to receive your item, we will make one more attempt to deliver it.
If your parcel remains undelivered despite our delivery service provider making at least one more attempt to deliver your item, our delivery agent may leave a card or return the item to us. The card will have information on how you may collect your item at a delivery centre near you and how long the item will remain at the collection centre.
We do not take responsibility for any missed delivery caused because:
- Delivery was not possible after two attempts.
- You provided the wrong address for delivery.
- There is a mistake in the delivery address that you provided.
- We could not access the address you provided.
- The address is not safe to access.
- Or you have not collected the item from our collection centre within the time limit provided.
We reserve the right to charge you any return delivery cost caused by the above listed reasons.
We may agree to re-deliver your items; however, we reserve the right to charge you for the actual costs of re-delivery, even where the initial delivery was free of charge.
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